- You can cancel an Instacart order for a full refund if done before the shopper starts shopping.
- Canceling through the app involves accessing “Your Orders” via the Account icon.
- For computer cancellations, go to the “Your Orders” section from the Account menu.
- If the shopper has begun shopping, you may be charged a fee and need to contact Community Support.
Instacart allows you to schedule orders ahead of time, which can be hugely helpful…until plans change.
In the event that you need to cancel an Instacart order, it’s a pretty easy process, provided you know how to navigate the app or website.
In this article we’ll walk through the process of canceling an Instacart order on the app or on a computer, and how to do so when the shopper has already gotten to work.
If at any time you need help with this process, you can reach out to Instacart customer support using these 3 simple methods, or alternatively you can also call their phone number and speak directly with a respresentative.
How to Cancel an Instacart Order
While it can be a bit logistically tough to cancel an Instacart order, and they do ask you to review your order before you finalize it, it is possible to cancel an individual order, provided you do so quickly.
Instacart allows you to cancel your delivery for a full refund and no additional fees, but you have to do so before your personal shopper and delivery driver starts shopping for your order.
If you’ve scheduled an order ahead of time, either hours or days, this can easily be done.
If you order your food ASAP to be delivered in a two-hour window, however, you might need to act quickly to cancel the order before your shopper gets to work.
Canceling an Order in the App
To cancel an order in the app, the process is pretty simple.
First, you find the Account icon, which is located in the top left of the app and looks like a small person in a circle icon.
Then you tap on “Your Orders” from the menu.
From there, you’ll see a list of your orders scheduled for the future.
Tap the order you’d like to cancel, and from there you’ll be given the option to “Cancel order.”
Tap that, then wait a second, and you’ll get a confirmation that your order has been canceled without penalty.
NOTE
It’s important to wait once you tap to ensure that the order was canceled properly – if a shopper has begun since you started the process, it might not go through effectively, and you need to wait for the confirmation.
Canceling an Order on Your Computer
On a computer, the process is similar and you just need to find the Account menu on their website platform.
On the website, the Account menu is in the top right corner, as opposed to the top left on the app.
You’ll see it here:
From there, tap the menu and you’ll get a drop down where you’ll see “Your Orders.”
Tap that, and you’ll be taken to a page with your future orders.
Find the order you want, tap that, and you will be taken to a page where you can review the order or, if in time, cancel it.
Tap “Cancel order” to cancel the order, and then wait again for confirmation.
Canceling an Order After the Shopper Has Begun Shopping
If you go to cancel an order and see that the order is already marked as being in progress, you will still be able to cancel…but you may be charged a fee.
If the shopper has begun, however, you will need to contact Community Support to cancel your order.
Frequently Asked Questions
What is the best way to reach Community Support?
If you want to cancel an order after a shopper has begun and want to reach customer support quickly, there are three ways to do that.
1. Launch their online Help Center
2. Email [email protected]
3. Call 1-888-246-7822
Instacart emails tend to be responded to quickly and can often provide faster assistance than you might think, but for immediate help, the online Help Center and phone number are probably your better bets.
Will canceling an Express membership affect gift cards?
Gifts cards that have been given to you will remain active whether or not you have an active membership plan.
Gift cards are automatically applied to future orders, so if you want to wait to apply a gift card, delay redeeming it (don’t click on the link in the email you received) until you’re ready to order.
Is there a membership renewal charge if I cancel and decide to go back?
Nope, as long as you change your mind before the cancellation date. In that case, just return to the Express page, click “Renew Membership,” and you’re good to go.
An Easy Way to Cancel Your Instacart Order or Membership
Instacart is a service that is meant to make your life easier, and that should be the case if plans change and you need to cancel an order.
Provided you do so before shopping has begun, it’s an easy process, whether on the app or on your computer.
The Instacart Express membership is similarly easy to cancel, provided you know where to navigate in their menu and have made up your mind on canceling the membership.
Either way, this guide should make handling canceling a bit easier, and prevent you from having to spend too much time on the phone with a customer service agent.
